Did you know that TELUS has a Learning Centre? I certainly did not!
I am currently a Rogers client; however, having met the TELUS Team, at the 2012 ShesConnected Conference, I was given a wonderful opportunity … um, in reality my daughter was given a wonderful opportunity: to review the New Samsung Ace II X for two months!! Since my daughter has never had her own cell phone, she was ecstatic to be given the chance!
For a brief moment, I felt a wave of panic come over me. “Oh great”, I thought, “now I’m going to have to teach my daughter how to use this cell phone, when I won’t even know!” … I worried for nothing because this is exactly why Telus created the TELUS Learning Centre for! As a TELUS customer you get a complimentary learning session tailored to you! [for more details go to telusmobility.com/learn or visit a participating TELUS store]
On December 6th, off I went to take my daughter to her booked complimentary one-to-one learning session to learn about her Samsung Ace II X!
Scott S., the Learning Specialist, at the TELUS Learning Centre (located at Sherway Gardens, Etobicoke, ON) received us with a smile for our learning session. Scott works out of the Dufferin/Promenade location, normally, but he came out to specifically meet us. The following hour was spent learning how to use: the basics, Multimedia, Bluetooth setup, Backing up the smartphone, Social media, Applications, Increasing productivity, and Advanced device features.
I was impressed with how gentle Scott was with my daughter … he was very soft-spoken and treated my beginner-level daughter intelligently, respectfully, and with a touch of patience … of course, it was a bonus that he was easy on the eyes. Even though I sat by my daughter, during the entire learning session, I basically sat back and enjoyed the interaction between Scott and my daughter. It was amazing to see my daughter actually LISTENING, for a change! Wow! It wasn’t long before he had us both paying attention, laughing, and being completely engaged.
While explaining how to use the various apps, Scott also showed us how they can be customized. I liked how Scott was also very personable; he shared his likes and preferences, and I could tell he put my daughter (usually anxiety ridden) at ease. By the end of our session, my daughter felt confident and had enjoyed herself immensely. As a mom, I felt great, I could tell how knowledgeable Scott was … more importantly, I could tell how gentle Scott was too.
… and so my daughter’s cell phone experience begins! Stay tuned; review still to come.